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Due to unprecedented levels of demand please find an important communication to our customers here
A MESSAGE TO OUR CUSTOMERS - UPDATED 28/03/2020

Dear Troo Health Customer,

On Monday 23rd March 2020 the UK government announced the closure of all non-essential shops, and further measures to keep people at home. As a distributor of food items we are considered to be providing a key service and thus all production and fulfilment is still operational.

ORDERS & SERVICE

We are continuing to take orders but are experiencing unprecedented demand on many of our stock lines and it is impacting our ability to process orders and respond to messages as quickly as we would like. We also have reduced staffing as several of our workers have had to stay home with children or are considered high risk. 

Added to this we are also experiencing some volatile mail delivery times - Royal Mail and courier services are also under severe strain due to increased volumes of home delivery items going through their systems. If your order has been shipped and has not yet been delivered it is probably down to a delay in the mail service. If you do not receive your order after 10 days of shipping please let us know and we will do our best to rectify the situation.

Please be assured that our teams are currently working flat out to deliver your order, but we are unable to provide individual updates to every customer. You will receive an update once your order has been dispatched and where appropriate there should be tracking information.

Emails and other communication services are exceptionally busy at this time. If you have contacted us and not yet had a response please accept our apologies - we are doing our best in a very testing environment. 

We do hope you understand that we will do everything in our power to deliver your order, and our staff are working flat out to process orders, pack and ship, and respond to your questions, all being mindful of home working and social distancing.

PRICING & SUPPLY

Unfortunately as a result of difficult market conditions in acquiring raw materials to make more product and keep the supply flowing we have had some significant cost increases on certain lines. Demand is high and supply channels poor on some materials which has driven the price up. As a result we have had to adjust our own pricing but have minimised this as much as possible. We can assure our customers that all prices advertised by Troo Health Care are fair and reflect current costs of manufacture - we would NEVER engage in any acts of price inflation or profiteering at any time and especially during a global crisis.

Thank you for your patience and understanding during this challenging time.

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