Orders placed before 2pm Monday - Friday (excluding Bank Holidays) are shipped same day by the chosen delivery method.
Free delivery is offered on all UK orders by Royal Mail 1st class post. We also provide alternative delivery options for those wanting a different service, as well as catering for many overseas destinations.
Royal Mail 1st Class - FREE (1-2 working days)
Royal Mail 2nd Class - FREE (3 working days)
Royal Mail 2nd Class Recorded £1.75 (3 working days)
Royal Mail 1st Class Recorded - £2.26 (1-2 working days)
Royal Mail 1st Class Tracked - £4.96 (1-2 working days)
Royal Mail UK Special Delivery - £8.95 (next working day)
UK Courier - £6.95 (1 working day)
After completing the return request form you will be sent an email giving instructions on how to return your item(s). The email will include details of your order number, your RMA (returns authorisation) number and how to create a free tracked Royal Mail return label.If you do not receive this email please check your SPAM/Junk folder. Failing that you can get the RMA number from the 'Return Request' section of your online account.
You can return your item by creating a returns label on the Royal Mail website here - https://www.royalmail.com/track-my-return/pick-a-retailer. Search for retailer 'Troo Health Care Ltd' and input the details for your return into the form. You will need your RMA number and your order number. A prepaid return label will be generated and you can send your item(s) back to us at your post office by free tracked mail.
Once your return is received we will strive to process it within 24 hours.