order line: 0845 122 2102  |  international:+44 131 440 7668
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Dear #customername#,

We could not capture payment for a scheduled order because of the following error:-


Please can you ensure the details in your account are correct and if you need further help please contact us.

In order to continue convenient scheduled delivery and maintain your 10% discount you may need to set up a new card in your account on our website.

To do this please:

1. Login to your account.
2. Click on your name at the top of the screen.
3. Select 'Manage Payment Cards'
4. Click 'Add New Payment Card' to add your new card details and click 'Save'.
5. Click on 'Scheduled Orders' and make sure your card is allocated to your schedule.

Please note that when you add a new card to your account we will automatically charge £0.01 to the card in order to allocate a token. This will automatically refund straight away. We do not keep your card details on our systems - instead the unique token acts as a secure payment gateway just for you.

If you just wish to stop receiving these emails and don't wish to continue your scheduled order then just go to the scheduled orders section of your account and click disable on the button next to your scheduled order:

1. Login
2. Click on your name at the top of the screen.
3. Select 'Scheduled Orders'
4. Click 'Disable'

If we can help with anything please let us know by emailing support@troohealthcare.com.

Customer Service
Troo Health Care

email: support@troohealthcare.com
Tel: 0845 122 2102 OR +44 131 440 7668

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