Satisfaction Guaranteed or More Than Your Money Back!
At Troo Health Care.com we understand that health and beauty remedies are very personal, and that is why we unconditionally guarantee the quality of every product we offer.
All of the products we carry have been sourced because of their quality in helping you to fulfil your particular needs. Many of the remedies you may not have heard of before so we provide our no qualms guarantee to allow you to try our products in confidence.
In fact we are so confident in the value of each and every one of our products that we are willing to support them with 3 amazing guarantees (some people prefer to refer to these as 'Crazy Guarantees'):
1. Satisfaction Guarantee
'Take your time to test your new product. If you are not completely satisfied with your product for any reason at all or feel that it is mis-represented in any way let us know. You can send it/them back at any time within 45 days of purchasing for a Full Refund with No Questions Asked.'
You don't have to decide now if this product is for you. Just get it and try it out. If it doesn't do everything you expect then let us know and we'll give you every penny of your money back.
If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us or return your order within 45 days of ordering and we will either exchange the item or refund your money - whichever you prefer. This 45 day period should give you ample time to receive your order and test it thoroughly. If you wish you can even return items without contacting us first - just get a returns form, fill it out, and send it with your items to the address on the form.
* The guarantee on used items is limited to one unit per item. Most of our products provide at least a one month supply so this should be ample time to test the product. If you are returning one or more of the same item we will only refund on one used item plus any un-opened items in re-sellable condition. This does not affect your statutory rights.
Just to be clear - you have not mis-read this - you can even return an item opened/used* and we will still refund your money! Try finding that kind of guarantee at any other health and beauty retailer. But it doesn't stop there...
2. Fast Shipping Guaranteed
We want you to get your goods as fast as possible. That is why we guarantee to ship every item within 2 working days. If we don't we will refund you 10% of your order value back to you in the form of store credit. You will be able to redeem this credit against any future orders that you make at Troo Health Care.com.
Just let us know if you are not happy with the dispatch time of your order and we will investigate it immediately and will credit your account in the event that we have not reached the guaranteed service level.
3. Price Guarantee
Although we are not price focussed we do not want to lose a relationship with you over a few pennies. That's why we guarantee to beat any price from a UK company on a like for like product. If you have seen an item we offer for cheaper elsewhere let us know when and where you saw the offer and we will best that price by 5%.
- The product must be exactly the same standard, using the same ingredients and manufactured to the same standards.
- The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock
- The product must be a new product, not a clearance item and not reduced due to being damaged or out of date
- Other coupons and promotional codes may not be used with price matches
- No price match requests will be honoured retrospectively so please contact us before ordering if you wish us to beat a price
More Than Your Money Back Guaranteed...Any customer taking up any one of our guarantees will get every penny back and MORE.
Each and every one of these guarantees is cast iron. There is no legal jargon or conditions associated with them. Nevertheless if there is anything that you are not sure about out, or if you feel we have not fulfilled our obligations in any way, then please let us know and we will be glad to put things right.
We value each and every one of our visitors and building a long term relationship with you is our priority. Take these guarantees as a gesture of goodwill and a symbol of our commitment to your satisfaction. Where else will you get:
- Guaranteed products which you can use before deciding whether to keep
- Guaranteed fast shipping
- Guaranteed cheapest prices
- Complimentary access to a qualified health nutritionist who you can ask a question any time
- Free Shipping on all UK orders
- A fully encrypted and secure website which is ISIS (Internet Shopping is Safe) accredited
- Rewarded for telling your friends and family how great we are (OK so maybe that one is a bit presumptuous)
The question is - why shop anywhere else?