order line: 0845 122 2102  |  international:+44 131 440 7668
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If you have any questions or queries please email us using the form provided below. We will endeavour to reply to all emails within 24 hours. Before you contact us here are some links to solutions of common problems:

  1. Forgotten / lost password - if you have forgotten your password or are having login problems please click here and follow the guide.
  2. Product returns - if you need to return an item to us please click here and follow the instructions.
  3. Delivery Queries - you can find out all about where we ship, how much it costs, and what happens in the event of a delivery delay or loss by clicking here.
  4. Loyalty Codes - if you are unsure how to use your loyalty code then click here for a detailed explanation.
  5. Subscription Orders - if you want to edit a subscription order or find out how to set one up click here.  

If your query is urgent you can also call us on the number below, Monday to Friday between the hours of 8am and 6pm GMT. Any calls out of office hours may leave a message and we will return your call on the next available working day.

Local Rate: 0845 122 2102
International: +44 131 440 7668

Troo Health Care Ltd
Unit 23 Morses Lane
Brightlingsea
Colchester
Essex, CO7 0SQ

If you have not received a response to an email or contact form you have sent us within one working day then please call just in case your message has fallen victim to technical gremlins and has not reached us.

Please Note - unfortunately we cannot advise you with regards to prescribed medication you are taking. For any medication related queries you should contact your doctor or pharmacist.


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